What shipping methods do we use?

• All orders are shipped domestically via Priority and Express Shipping (Typically 1-2 business days with courier. Express is NOT guaranteed so if it is an urgent matter, E-Mail us Via SunnysideResearch@protonmail.com or admin@sunnysideresearchstore.com (newly implemented) for order issues;
• Sometimes it WILL TAKE UP TO 3 DAYS FOR TRACKING #’S TO UPDATE; AT THAT POINT WE WILL TRY TO HELP BUT IT IS IN THE CARRIERS  HANDS/POSESSION. Keep this in mind BEFORE ordering Express, especially Saturdays.
• IF YOUR PACKAGE NEVER ARRIVES JUST SEND US AN EMAIL WITH THE ORDER # this way we can navigate and diagnose what went wrong or if anything is incorrect
• We do NOT ship internationally and do NOT ship to certain states. Please keep this in mind. This is dependent on Do NOT place an order if your state is listed on the product(s) page!

When will my order be shipped?

Packages will ALWAYS BE ATTEMPTED to ship within 24 hours after placing your order. We ship Monday through Friday, general cut-off being 2-3P.M EST.

• Shipping also occurs Saturdays if we are not as busy as usual. Most time we will ship same day; If we are backed up we ALWAYS guarantee next day EXCEPT SUNDAYS.
• Carrier is not open on Sundays. All orders placed on Saturdays (depending on the time they have been placed) may not ship until Monday. Although your tracking number will be E-Mailed to you same day, it may not get scanned or picked-up till Monday
• Most orders take 2-4 days for delivery when using Priority shipping

What payments do we accept?

• Currently, we only accept payments in the form of Bitcoin (BTC) using our POS (Point of Sales System) We will be accepting other cryptocurrencies in the near future. After sending your payment, it is not necessary to send a confirmation email. Our system automatically assigns a different wallet address to each order to keep both order and payment synchronized. Please ensure you are using the correct wallet address provided to you after placing your order. Zelle / other payment methods are being worked upon. Cash App (using Bitcoin) is recommended. Do not send from an exchange IE: Coinbase, etc.

How do I place my order?

• To place an order, select the product(s), read our legal disclaimer, and go through checkout.
• After filling out your delivery address and selecting shipping and payment method, you’ll be directed to a screen where you’ll be provided a wallet address. Send the funds from your wallet to the wallet address listed. The order will then be marked as ‘Processing’.

How do I use crypto? What’s the easiest method?

• Cash-App is the easiest way to purchase and send BTC. Make sure you scan the QR code provided during check-out or copy the address correctly to send to.

What are your hours of operation?

• Shipping takes place on Monday-Friday OFFICIALLY, we will ship Friday orders on Saturday if needed but late Friday orders aren’t guaranteed (Past 10-11 PM EST). Our customer service email is open 9A.M-9P.M Monday-Saturday. We will STILL respond to emails Sundays especially when we are slow. We will respond to as many emails every day between 9am – 9pm EST. Please give us up to 24 hours to respond to your inquiry/request.

How do we contact you?

• You can contact us directly at our email, please email if it is serious. Questions generally are not responded too / are looked at less. SunnysideResearch@protonmail.com or newly admin@sunnysideresearchstore.com. We will reach out to you as soon as possible.

What are our policies/requirements for ordering?
Please read our Legal Disclaimer
You must be 18 years or older to purchase ANYTHING listed on our website.
ALL chemicals and products sold here are for research and forensic applications only.
ALL chemicals and products sold here are not for human or veterinary use.
By purchasing through us, you are agreeing to these terms automatically.
Why order research chemicals?
Research chemicals have a wide range of potential applications. For example; Through comprehensive GC/MS testing, researchers can ensure the integrity and consistency of materials utilized in experimental protocols, safeguarding the validity and reproducibility of findings across diverse scientific disciplines, including analytical chemistry.
LC/MS testing which is instrumental in assessing the stability and degradation kinetics of research chemicals under different conditions. This provides storage recommendations and overall enhancing reliability of experimental outcomes.
These efforts and more contribute to the advancement of chemical research and the development of new compounds for various scientific and industrial applications.

What do I do after I made my payment?

• After sending your payment for you order, our gateway system auto detects an order was placed. You get an invoice for your purchase once our team manually confirms payment was received *this can take up to 24 hours if our system shows the order was not paid in full. We reach out if that is the case.
• Invoice sent to email is including but not limited to the total cost, product, quantity, tracking # etc.
• It’s extremely important to type in the correct E-Mail when placing an order for communication if needed.

Do I need to put in my real phone number?

• No. Although it is easier if you aren’t answering you E-Mail, phone we will rarely send messages. Or you can also put a secondary E-Mail address in place of it if you are not comfortable giving out any phone number information.
• Newsletters (can be opted out of in seconds) would be occasionally sent out by admin@sunnysideresearchstore.com ONLY including promotions, discounts, and benefits.
• Discord/Telegram will be created shortly for site updates, and so on (downtime) or vacation time.

I received the incorrect material/did not receive it at all. Do I qualify for a refund or a replacement? 

• Please E-Mail us at contact@purplenovalabs.com for problems with your order. Depending on the problem we do re-ship, ALL situational.
• For refunds we will simply email you